Dealing with People & Their Issues – Behaviours & Negotiation Training
Working with staff and clients in a positive manner and understanding that their issue is not always your issue. Understanding the role of emotions. How to deal with strong personalities and when saying NO is ok. Strategies to remove the intimidation of difficult situations. The power triangle and where you fit.
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Course Name:
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Dealing with People & their issues – Behaviours & Negotiation Training
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Prerequisites:
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NIL |
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Nominal Duration:
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½ day or Full day |
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Award Issued:
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Certificate of Attendance |
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Course Inclusions:
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Interactive session |
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Course Content:
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Notes:
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This course can be customised utilising your own organisational policies and procedures. Job Descriptions and HR related documents |
| Price: | P.O.A. |
| (Group booking price available upon request. P.O.A.) | |
| (Price based on Melbourne metro. Regional bookings are available. P.O.A.) | |
| Bookings: | Group Bookings |
For further information or to arrange for a consultant to contact you about your specific requirements, please call us on (03) 9095 6823 or complete our General Enquiry Form